User Data Deletion Policy

Your Right to Data Deletion

At Depth Consulting, we respect your right to control your personal data. Under various privacy laws including GDPR, CCPA, and PIPEDA, you have the right to request deletion of your personal information from our systems.

This policy explains how you can request data deletion, what information we can delete, and our process for handling such requests.

What Data Can Be Deleted

You can request deletion of the following types of personal data:

• Account Information: Profile data, contact details, preferences
• Authentication Data: Login credentials and Auth0 profile information
• Communication Records: Email correspondence, support tickets, contact form submissions
• Usage Data: Website analytics, session data, interaction logs
• Marketing Data: Newsletter subscriptions, marketing preferences

Data We May Retain

In certain circumstances, we may need to retain some data for legal or business purposes:

• Legal Compliance: Data required by law for tax, audit, or regulatory purposes
• Security: Information needed to prevent fraud or security breaches
• Financial Records: Transaction data required for accounting purposes
• Aggregated Data: Anonymized data that cannot be linked back to you

We will clearly explain any data we cannot delete and the legal basis for retention.

How to Request Data Deletion

Step 1: Submit Your Request

To request deletion of your data, please contact us using one of the following methods:

Step 2: Provide Required Information

To process your request efficiently, please include:

• Your full name and email address associated with your account
• Specific data you want deleted (or "all personal data")
• Reason for deletion request (optional but helpful)
• Any additional account identifiers (username, phone number)

Step 3: Identity Verification

To protect your privacy and prevent unauthorized deletion requests, we may ask you to verify your identity by:

• Responding from the email address associated with your account
• Providing additional verification information if needed
• Logging into your account to confirm the request

Our Deletion Process

We will delete your data from all active systems, including:

• Production databases and user accounts
• Backup systems (within our standard backup rotation)
• Analytics and tracking systems
• Third-party services (Auth0, email systems)
• Marketing and communication platforms

Third-Party Services

We will also request deletion of your data from third-party services we use:

• Auth0: Authentication and user profile data
• Analytics Services: Google Analytics, usage tracking
• Email Services: Marketing and transactional email data
• Cloud Storage: Azure services and backup systems

Note: Some third-party services may have their own retention policies. We will make best efforts to ensure deletion but cannot guarantee immediate removal from all third-party caches or backups.

Consequences of Data Deletion

Please understand that requesting data deletion will result in:

• Account Termination: Your user account will be permanently closed
• Service Loss: You will no longer be able to access our services
• Data Recovery: Deleted data cannot be recovered
• Communication: We will no longer be able to contact you

Alternative Options

Before requesting full data deletion, consider these alternatives:

• Account Deactivation: Temporarily disable your account without deleting data
• Data Portability: Request a copy of your data before deletion
• Selective Deletion: Delete only specific types of data
• Privacy Settings: Modify data sharing and marketing preferences

Contact Information

For questions about data deletion or to submit a request: